Introduction

At Roznev, we want you to be completely satisfied with your purchase. This Return and Refund Policy outlines the terms and conditions for returning products and obtaining refunds. By making a purchase, you agree to the terms outlined in this policy.

Return Eligibility

You may return items within 30 days of receiving your order, provided that:

  • The items are in their original condition, unused, and undamaged.
  • All original packaging, tags, and accessories are included.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at support@roznev.com with your order number and the reason for the return.
  2. Receive Return Instructions: We will provide you with return instructions and a return authorization number.
  3. Package Your Return: Securely package the items to prevent damage during shipping. Clearly write the return authorization number on the package.
  4. Ship the Items: Send the package to the address provided in the return instructions. You are responsible for the return shipping costs unless the return is due to a mistake on our part.

Refund Process

Once we receive and inspect your returned items, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

Non-Refundable Items

Certain items are non-refundable, including:

  • Gift cards
  • Downloadable software products
  • Items marked as final sale

Exchanges

If you wish to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item.

Changes to This Policy

Roznev reserves the right to update this Return and Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please contact us:

Email: support@roznev.com