We get it – shopping online doesn’t always go as planned. At Roznev, we’re all about making things right when they don’t go perfectly. Our refund policy ensures that you feel confident and supported, even when something goes wrong.

Can I Get a Refund?

Absolutely – if your situation meets the following criteria:

  • Your item arrived damaged, defective, or significantly different from what was described.
  • You contact us within 7 days of receiving your order.
  • You provide clear photo evidence of the issue.

If approved, we’ll issue a full or partial refund back to your original payment method or offer a replacement at no extra cost.

What’s Not Refundable

While we aim to accommodate most requests, we can’t process refunds for:

  • Change of mind
  • Orders with incorrect shipping information provided by the customer
  • Items returned without prior approval
  • Items that have been worn, washed, or altered
  • Final sale or customized/personalized products

Processing Time

Once your refund is approved, we’ll notify you via email. Refunds typically take 5–7 business days to appear in your account, depending on your bank or credit card provider.

Shipping Fees

  • Original shipping fees are non-refundable.
  • If a package was returned due to customer error (e.g., incorrect address), shipping fees and re-delivery costs are the customer’s responsibility.

Submitting a Refund Request

To start a refund request:

  1. Email us at support@roznev.com
  2. Include your order number and a description of the issue
  3. Attach photos if the product is damaged or incorrect

Our support team will get back to you within 1–2 business days with the next steps.

Need More Help?

We’re here to make things right. If you’re not happy, let’s talk:

Thank you for shopping with Roznev. We’re here to help you look great – and feel even better about every order.