Got questions? We’ve got answers. Below are some of the most common inquiries we receive from our customers. If you don’t find what you’re looking for, feel free to contact us at support@roznev.com.
Orders & Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay.
Q: Can I cancel or modify my order?
A: Orders can be canceled or modified within 12 hours of purchase. After that, your order may already be in processing. Please email us as soon as possible.
Q: Do you charge sales tax?
A: Applicable sales tax is calculated at checkout based on your shipping location within the United States.
Shipping & Delivery
Q: Where do you ship?
A: Currently, we ship only within the United States.
Q: How much is shipping?
A: We offer flat-rate shipping of $6.99 for all orders.
Q: How long does delivery take?
A: Orders are typically processed in 2–3 business days and delivered within 4–6 business days.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive an email with a tracking link.
Returns & Refunds
Q: What is your return policy?
A: You can return eligible items within 30 days of delivery. Items must be unworn, unwashed, and in original condition. Visit our Return Policy for full details.
Q: When will I receive my refund?
A: Approved refunds are issued to your original payment method and typically appear within 5–7 business days.
Q: What if I received a damaged or incorrect item?
A: Contact us within 7 days of receiving your item with photos. We’ll make it right with a replacement or refund.
Product Information
Q: What sizes do you offer?
A: Most of our apparel is available in sizes S to 3XL. Specific size options are listed on each product page.
Q: Are your items unisex?
A: Yes! Our T-shirts and shorts are designed to have a comfortable unisex fit.
Q: Will the colors match what I see online?
A: We do our best to represent colors accurately, but shades may vary slightly due to screen settings.
Q: What fabrics are used in your products?
A: Our apparel is primarily made from high-quality cotton and cotton-polyester blends to ensure softness, breathability, and durability.
Q: Are your products pre-shrunk?
A: Most of our garments are pre-shrunk, but we still recommend washing in cold water and air drying to preserve fit and quality.
Q: How should I care for my clothing?
A: Machine wash cold with like colors, tumble dry low or hang to dry, and avoid ironing directly on printed designs.
Q: Do you restock sold-out items?
A: Yes, we restock popular items regularly. You can sign up for restock alerts on the product page or contact us for updates.
Q: Can I suggest a design or request a custom item?
A: We currently do not offer custom designs, but we love hearing your ideas! Email us your feedback or suggestions.
Other Questions
Q: How can I contact customer service?
A: Reach us anytime at support@roznev.com. We typically respond within 1–2 business days.
Q: Do you offer gift cards?
A: Not at the moment, but stay tuned – we’re working on it!